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Customer Help

Refund and Return

Last updated: 13-Oct-2025

Thank you for shopping with Ummah Organic Foods.
We truly value your trust in us and strive to ensure that every product you receive meets our high standards of quality and purity. However, if for any reason you are not fully satisfied with your purchase, we are here to help with a simple and transparent return and refund policy.

1. Eligibility for Returns

We accept returns for eligible items within 2 days from the date of delivery.
To qualify for a return, the item must:

  • Be unused and unopened

  • Be in its original packaging

  • Be in the same condition as when you received it

Non-returnable items include:

  • Perishable goods such as honey, oils, and other food items once opened

  • Herbal or natural health products that have been unsealed

  • Gift cards, promotional items, or digital products

We encourage customers to review product details carefully before purchasing.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team within 2 days of delivery at info@ummahorganicfoods.com.

  2. Provide your order number, the item name, and a brief reason for the return.

  3. Our team will review your request and provide instructions, including the return address and any necessary steps.

  4. Pack the item securely in its original packaging to prevent damage during return transit.

  5. Ship the item back using a reliable courier service with tracking.

Note: Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item sent by us.

3. Refund Process

Once we receive your returned item and verify its eligibility, we will process your refund.
Refunds will be issued to your original payment method within 7–10 business days, depending on your payment provider.

4. Non-Refundable Items

Certain products are not eligible for refunds, including:

  • Opened or used consumable goods (e.g., honey, oils, powders)

  • Discounted or clearance items

  • Gift cards and digital downloads

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@ummahorganicfoods.com with a clear photo of the item and packaging.
We will arrange a replacement or full refund, including shipping costs, after verifying the issue.

6. Customer Support

Our team is always ready to assist you with any concerns or questions about your order.
You can reach us through:

📧 Email: info@ummahorganicfoods.com
🌐 Website: www.ummahorganicfoods.com
📞 Phone: 01886984969

We aim to respond to all inquiries promptly during business hours.

Ummah Organic Foods
Pure. Halal. Natural.